1. Scope

These General Terms and Conditions of Business apply to all orders and deliveries between Feed.com.pk and its customers via the online shop www.feed.com.pk

  1. Order process, entering into a contract, quantity limitation                        

  • Order process
    feed.com.pk offers its customers a comprehensive range for all matters concerning domestic pets. By clicking on the products or product descriptions, the customer navigates to the product details, e.g. details regarding the product design, size or taste. The product is placed in the virtual shopping basket by entering the requested quantity and clicking on the shopping basket icon.
    • By clicking on the “shopping basket” button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping basket and, where necessary, make changes.
    • If a customer does not wish to purchase additional goods, they can continue via the “To order/checkout” button. Registered customers can enter their user names and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page.
    • By further clicking on the “Continue” button, the customer reaches the penultimate order stage “Overview”. The customer has access to an overview of the order here with details of the price and details of the delivery service and costs.
    • The order is entered into by clicking on the “Buy” button. This means a binding offer has been made.
  • Entering into a contract

The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the “Buy” button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Feed.com.pk is only concluded when Feed.com.pk sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).

  • Quantity limitation

The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions.

  1. Prices and shipping charges

  1. Prices
    All prices include taxes and exclude shipping costs.
  2. Shipping Charges
    Feed.com.pk delivers from a minimum order value of 500 (excl. shipping charges). Free delivery applies to standard orders of 1,000 or more to the majority of postcodes in Lahore.

  1. Dispatch and delivery

Unless stated otherwise in the offer, the delivery period is 5 to 7 hours in Lahore. Information about.

In the event that some of the ordered products are not in stock, feed.com.pk shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.

In the event that feed.com.pk is unable to deliver the ordered product because feed.com.pk itself is not supplied by its own suppliers, without culpability on the part of feed.com.pk feed.com.pk may withdraw from the contract. In such a case, feed.com.pk shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, feed.com.pk shall, without delay, reimburse payments made by the customer.

In the event that supplied products are damaged en route, the feed.com.pk customer service is to be contacted, where possible, without delay. As a result, feed.com.pk shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer’s statutory guarantee rights.

We will always try tosend your delivery with the delivery partner you have selected. However, due to circumstances beyond our control, this is occasionally not possible. Please accept our apologies for any inconvenience this may cause.

In order to fulfil customer orders feed.com.pk needs to pass on the customer email address, and where available contact phone number to the delivery company authorized to delivering the goods. This forms part of the contract with feed.com.pk. The customer does not have the right to object.

  1. Retention of title

The goods shall remain the property of feed.com.pk up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by feed.com.pk.